SHIPPING POLICY
Shipping Policy
We use a large network of couriers to deliver your products to you as early as possible.
DOMESTIC SHIPPING
Shipping Timeframe:
All orders are processed and shipped within 5-7 business days. You will receive a confirmation email with tracking information once your order has been dispatched. Once shipped you can also track your shipment status on our website in Orders under Accounts. Delivery timelines vary based on location, but all domestic orders are typically delivered within 3 to 5 business days once shipped.
Handcrafted Items:
Please note that garments featuring handwork (such as embroidery and hand smocking) may require extra time to prepare. These items can take up to an additional 4 business days to ship. If your order includes both handcrafted items and other pieces, all items will be shipped together when the entire order is ready. We appreciate your patience and understanding as we create unique pieces for you!
Shipping Methods:
We have a standard shipping charge of Rs.120/- that is added at the checkout for deliveries within India.
Delivery Delays:
While we do our best to ensure timely delivery, please be aware that delivery times may be affected by unforeseen circumstances such as weather, holidays, or carrier delays.
Tracking Your Order:
Once your order has been shipped, you will receive an email or WhatsApp message with tracking information. You can also track your shipment status on our website in Orders under Accounts.
Failed Delivery Attempt:
Our shipping partner will attempt to deliver the package 3 times before it is returned to us. To redeliver the package to same or different location additional charges will be applicable.
Find a Missing Package that shows as delivered:
Sometimes you may see your package marked as "delivered" before you receive it. It might be due to the delivery status being updated in advance while your order is on the way. Incase you are still unable to locate the shipment after 24 hours, it is imperative that the customer write to us within 48 hours from delivered date so the matter is escalated & investigated thoroughly. Post the 48 hours we will not be liable for the misplaced package.
INTERNATIONAL SHIPPING will be introduced shortly.
At Cotton Candy Lifestyle, we proudly serve customers worldwide. Please review our international order policies carefully before placing your order.
We ship internationally to most countries.
A flat shipping fee of USD 25 applies to all international orders.
Orders are typically delivered within 10–12 business days after dispatch.
Delivery timelines may vary depending on the destination country and customs processing times.
Duties & Taxes
International duties, customs fees, and import taxes are not included in product or shipping charges.
All applicable duties and taxes are borne entirely by the customer.
These charges are determined by your country’s customs authorities and must be paid directly to the shipping agency at the time of delivery.
If duties and taxes are not paid and the shipment is refused, returned, or held by customs, Cotton Candy Lifestyle will not be liable for any refunds.
Customs Documentation
Any documentation required by local authorities in your country for customs clearance must be arranged by the customer.
Failure to provide required documentation resulting in delivery denial will not qualify for a refund.
Failed Delivery
If delivery fails due to the customer being unreachable, providing incorrect shipping information, or refusing to accept the parcel, Cotton Candy Lifestyle will not be liable for refunds or additional charges for reattempted delivery.Such shipments may be treated as abandoned by the courier company.
If you have any questions or concerns about your order, please feel free to reach out to our team at hello@cottoncandybabyshop.com or WhatsApp at +91 812 33 88 944