SHIPPING POLICY

WE DELIVER WORLDWIDE.

We use a large network of couriers to deliver your products to you as early as possible. 

International Shipping charges are calculated at checkout based on the destination country. 

For International shipments we work with trusted shippers including, but not limited to Aramex, FedEx, UPS. 

Shipping Timeframe: 

All orders are processed and shipped within 5-9 business days. You will receive a confirmation email with tracking link once your order has been dispatched. 

Please Note: For Monogrammed and hand-worked styles, we may need additional 2-3 days to get your order ready.

Domestic orders are typically delivered within 2–3 business days in metro cities and 3–5 business days in non-metro or remote locations.

International Orders are delivered within 7–12 business days after order has been dispatched.( Delivery timelines may vary depending on the destination country and customs processing times.)

Delivery Delays:While we do our best to ensure timely delivery, please be aware that delivery times may be affected by unforeseen circumstances such as weather, holidays, or carrier delays.

Tracking Your Order:Once your order has been shipped, you will receive an email or WhatsApp message with tracking Link. You can also track your shipment status on our website in Orders under Accounts.

Failed Delivery Attempt:Our shipping partner will attempt to deliver the package 3 times before it is returned to us. To redeliver the package to same or different location additional charges will be applicable.

If you see your shipment tracking status marked as "delivered" before you receive it.  It is imperative that the customer write to us immediately, so the matter is escalated & investigated.

INTERNATIONAL SHIPPING 

Orders are typically delivered within 7–12 business days after dispatch. Delivery timelines may vary depending on the destination country and customs processing times.

Duties & Taxes

International duties, customs fees, and import taxes are not included in product or shipping charges.

All applicable duties and taxes if any are borne entirely by the customer. These charges are determined by your country’s customs authorities and must be paid directly to the shipping agency at the time of delivery.If duties and taxes are not paid and the shipment is refused, returned, or held by customs, Cotton Candy Lifestyle will not be liable for any refunds.

Customs Documentation

Any documentation required by local authorities in your country for customs clearance must be arranged by the customer. Failure to provide required documentation resulting in delivery denial will not qualify for a refund.

Failed Delivery

If delivery fails due to the customer being unreachable, providing incorrect shipping information, or refusing to accept the parcel, Cotton Candy Lifestyle will not be liable for refunds or additional charges for reattempted delivery.Such shipments may be treated as abandoned by the courier company.

If you have any questions or concerns about your order, please feel free to reach out to our team at hello@cottoncandybabyshop.com or WhatsApp at +91 812 33 88 944